RETURNS
Returns and refund policy for alcoholic beverage products. Your satisfaction is our priority.
Important Notice Regarding Alcoholic Beverages
Due to health and safety regulations governing the sale of alcoholic beverages, we have limited return options. Health regulations prohibit the resale of returned alcohol products to protect consumers.
We Accept Returns
- Damaged products (broken bottle upon delivery)
- Wrong item shipped
- Defective product (contamination, broken seal)
- Unopened bottles within 14 days (case by case)
We Cannot Accept Returns
- Opened bottles (under any circumstances)
- Products damaged after delivery
- Change of mind purchases
- Products not stored properly
Damaged Shipment Process
If your order arrived damaged, follow these steps to request a replacement or refund.
Contact Within 48 Hours
Reach out to us within 48 hours of delivery. This is essential for processing your claim.
Send Evidence
Provide clear photos of the damage, including the packaging, bottle, and shipping label.
Keep the Packaging
Retain the original packaging and all materials. We may need them to process your claim.
Refund Process
- Refunds are processed to the original payment method
- Processing time: 5-10 business days
- Shipping costs: Only refunded for our errors
Cancellations
- Before shipment: Full refund available
- After shipment: Cannot cancel, follow returns process
Frequently Asked Questions
Why can't you accept returns of opened bottles?+
What should I do if my bottle arrived broken?+
How long does it take for my refund to be processed?+
Can I exchange my order for a different product?+
Need Help?
Our customer service team is here to help you with any issues related to returns or refunds.
Please include your order number and photos if applicable when contacting us.